National TB Call Centre Nikshay SAMPARK
The National TB Call Centre – Ni-kshay SAMPARK (1800-11-6666) is managed by CTD and is operational all 7 days in a week, from 7 am to 11 pm. The operation of Ni-kshay SAMPARK commenced in May 2018 and is currently operating from two sites of Noida and Pune. It provides inbound and outbound call services in 14 languages for all States and UTs
Role of the Ni-kshay SAMPARK
Following are the roles performed by Ni-kshay SAMPARK:
- Resolving queries related to TB for citizens, TB patients, public health providers and private health provide INR;
- Resolving queries of citizens/patients related to Hepatitis under National Viral Hepatitis Control Programme (NVHCP);
- Tele-counseling to persons affected with TB on treatment support provided under the programme ;
- Redressal of TB grievances received at Ni-kshay SAMPARK;
- Conduct satisfaction Survey of persons affected with TB on NTEP services.
The National TB Call Centre is consistent in its efforts to reach every TB patient and his/her family and support NTEP in achieving the goal to ending TB
